Terms & Privacy

The person creating or operating the account confirms that they are authorised to act on behalf of the healthcare establishment.

The healthcare establishment is responsible for information submitted and activity conducted through its authorised account.

Account and login credentials must be kept secure and must not be provided to unauthorised persons.

Shiftly may request healthcare establishment registration, licence information, authorised representative identification and other documents reasonably required to verify the establishment.

Shiftly may allow an establishment to create an account and explore the platform before verification is completed but may restrict live shift posting, professional engagement or other functionality until required verification has been approved.

All information and documents submitted must be accurate, valid and current.

Shiftly provides technology for healthcare staffing discovery, matching, credential verification support, attendance management and shift-management services.

Shiftly does not guarantee that every posted shift will receive applicants, be filled or be successfully completed.

Shiftly facilitates connections between healthcare establishments and healthcare professionals but does not guarantee the conduct, performance or future availability of any user.

The healthcare establishment must provide materially accurate information for each shift, including, where applicable:

• professional role
• shift date and time
• location
• duration
• professional compensation
• required credentials
• speciality or experience requirements
• reasonable description of duties

The healthcare establishment must not materially misrepresent or substantially change the role after a professional has accepted the shift without the professional's agreement.

Healthcare establishments may specify role-appropriate credentials required for a shift.

Shiftly may determine whether credentials previously submitted and verified through the professional's profile satisfy those requirements.

Private identity or KYC documents such as Aadhaar should not ordinarily be displayed to healthcare establishments. Shiftly may instead display relevant verification status, qualifications, registrations and approved professional credentials.

Shiftly's verification of credentials does not constitute a guarantee of a professional's future performance or competence.

Under Shiftly's current model, the healthcare establishment pays Shiftly a subscription fee for access to Shiftly's staffing, verification and shift-management services, plus applicable taxes where required.

The subscription fee is calculated with reference to the value of shifts staffed through Shiftly. It is charged separately from, and is not deducted from, the professional's displayed shift compensation.

The applicable subscription fee and billing cycle will be displayed to the healthcare establishment before payment or renewal where appropriate.

Shiftly may use Razorpay or another approved payment service provider to collect Shiftly's subscription fee.

Payment processing may also be subject to the applicable payment provider's terms and policies.

Payment failures, banking delays, refund processing periods and payment-provider interruptions may be outside Shiftly's direct control.

Following verified completion of a shift, the healthcare establishment is responsible for paying the professional's displayed professional compensation directly to the professional unless Shiftly expressly provides another approved payment arrangement.

Payment may be made through UPI, bank transfer or another mutually accepted method.

Shiftly may record payment status, payment timestamps, transaction references or UTR numbers and professional confirmation of receipt.

Failure to pay a professional for a properly completed shift may result in restriction or suspension of the healthcare establishment's Shiftly account.

Shiftly may offer healthcare establishments an optional prepaid Hospital Balance or Staffing Balance. Unless expressly stated otherwise:

• the balance may only be used toward Shiftly fees associated with real-world healthcare staffing services arranged through Shiftly
• the balance does not represent professional wages
• the balance is not a bank account or general-purpose payment wallet
• the balance cannot be used to purchase unrelated digital goods, digital content or digital subscriptions
• the balance is not transferable between users unless expressly permitted by Shiftly, and
• any applicable balance or top-up limits may be displayed within the platform

Any refund or balance adjustment will be handled according to the applicable refund terms and payment method.

Where no professional has accepted or been confirmed for a shift, the healthcare establishment may generally cancel the shift without a professional cancellation penalty.

Where a professional has already accepted or been confirmed for a shift, Shiftly may apply reasonable cancellation rules depending on the timing of cancellation and disruption caused.

Any applicable cancellation charge or rule will be displayed or governed by the policy effective at the time of the transaction.

If a shift is not successfully filled and the healthcare establishment is entitled to a refund of an amount collected by Shiftly, Shiftly will initiate the applicable refund in accordance with its Refund Policy.

Refunds may be subject to payment-provider processing times and any non-recoverable payment processing costs where legally permitted.

Where a refund is due, Shiftly may return the applicable amount to the original payment method.

Where Shiftly offers the healthcare establishment the option to receive an eligible amount as Staffing Balance instead, the healthcare establishment may choose that option where available.

A healthcare establishment will not be required to retain an eligible refundable amount as Shiftly Staffing Balance solely in order to use Shiftly again.

Refunds to the original payment method may require processing time by Razorpay, banks, card networks, UPI providers or other payment systems.

Healthcare establishments must honestly confirm professional attendance and shift completion. Healthcare establishments must not knowingly:

• falsely mark a professional absent
• intentionally shorten verified working hours
• fabricate a performance issue to avoid payment, or
• manipulate check-in or check-out information

Shiftly may review available evidence before resolving disputed attendance or completion.

The healthcare establishment is responsible for maintaining a lawful and reasonably safe healthcare workplace.

Where applicable, the healthcare establishment must provide appropriate supervision, equipment, workplace access, infection-control infrastructure and operational procedures necessary for the professional to perform the agreed role.

Healthcare establishments must not knowingly direct professionals to perform duties materially outside their lawful professional scope.

Healthcare establishments may report genuine attendance, conduct, patient-safety or professional-performance concerns.

Reports must be submitted in good faith.

Shiftly may request supporting information and may allow the professional to respond before imposing significant account restrictions where appropriate.

A healthcare establishment may report a professional who fails to attend a confirmed shift.

Shiftly may review available geolocation information, timestamps, communications and other relevant information before confirming a serious no-show.

Knowingly false or abusive no-show reports may result in action against the healthcare establishment's account.

A healthcare establishment must not intentionally use Shiftly to arrange a shift and then move that same Shiftly-arranged transaction outside the platform for the purpose of avoiding a Shiftly subscription fee that has already become applicable to that shift.

This provision does not prevent a healthcare establishment from independently recruiting or employing professionals in accordance with applicable law.

Healthcare establishments should not transmit patient-identifiable information through Shiftly unless Shiftly specifically provides an authorised feature for that purpose and such processing is permitted by applicable law.

The healthcare establishment remains responsible for its legal and professional obligations relating to patient records, privacy and confidentiality.

Healthcare establishments must not:

• post fraudulent, misleading or unlawful shifts
• provide materially false compensation information
• knowingly request professionals to work outside their lawful scope of practice
• misuse professional identity or KYC information
• deliberately avoid payment for properly completed work
• manipulate attendance records
• impersonate another healthcare establishment
• interfere with Shiftly systems
• use Shiftly for fraud
• use Shiftly for any unlawful purpose

Shiftly may restrict, suspend or terminate healthcare establishment accounts for non-payment, fraudulent activity, unsafe conduct, repeated abusive cancellations, material misrepresentation, misuse of professional information or material breach of these Terms.

Shiftly may charge GST or other applicable taxes on its subscription fee where required by law.

The healthcare establishment remains responsible for its own accounting, statutory, withholding and tax obligations relating to payments made to professionals.

For disputes concerning attendance, completion, professional payment, cancellation, credentials or professional conduct, Shiftly may review relevant platform records and information submitted by both parties.

Shiftly may facilitate resolution but does not remove or restrict legal rights available to either party under applicable law.

Shiftly facilitates healthcare staffing transactions but does not guarantee the conduct, performance, competence or future availability of every user.

Credential verification is intended to reduce marketplace risk but does not constitute a guarantee of future professional performance.

To the maximum extent permitted by applicable law, Shiftly will not be responsible for indirect or consequential losses resulting from conduct or circumstances outside Shiftly's reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

To the extent permitted by applicable law, the healthcare establishment is responsible for losses or claims arising from its fraudulent conduct, deliberate non-payment, unsafe workplace practices, misuse of personal information or material violation of applicable law or these Terms.

Shiftly will not be responsible for delays or failures caused by circumstances reasonably outside its control, including natural disasters, major network failures, government restrictions, public emergencies or widespread payment-system interruptions.

Shiftly may update these Terms as the platform develops or where required by applicable law.

Material changes may be communicated through the app, website, email or another reasonable method.

Where appropriate, users may be required to accept an updated version before continuing to use affected services.

These Terms are governed by the laws of India.

Subject to applicable law, courts in Bengaluru, Karnataka shall have jurisdiction over disputes arising from or relating to these Terms or use of Shiftly.

Refund eligibility is generally assessed case by case, based on the circumstances of the shift, the timing of any cancellation, and the reason a shift was not completed.

If a healthcare establishment posts a shift and no professional is found, accepted or confirmed for that shift, any amount collected by Shiftly for the shift is automatically refunded to the healthcare establishment's Shiftly Staffing Balance.

Cancellations, disputes, service issues and other scenarios outside an unfilled shift are reviewed individually, and outcomes may vary depending on the facts of each case.

To raise a refund request or dispute, contact Shiftly support at support@shiftly.health. This contact address may change from time to time — the current address is also listed in the Contact section of the Shiftly website.

Depending on how you use Shiftly, information collected may include your name, mobile number, email address, government identification information, professional qualifications and registrations, healthcare establishment documents, location information used for shift attendance verification, shift history, payment records, device or account information and support communications.

Shiftly may use this information to:

• create, authenticate and secure accounts
• verify professional or healthcare establishment identity and credentials
• operate the healthcare staffing marketplace
• match professionals with appropriate shifts
• verify check-in, attendance and shift completion
• process or record applicable payments and refunds
• prevent fraud and misuse
• provide customer support
• maintain platform safety and reliability, and
• comply with applicable legal and regulatory requirements

Private identity documents are not intended to be publicly displayed to other users.

Healthcare establishments may be shown relevant professional verification status, qualifications, registrations and approved credentials where reasonably necessary for staffing decisions.

Shiftly may use third-party service providers where reasonably necessary to operate the platform, including providers supporting hosting, communications, identity or credential verification, analytics and payment processing.

Shiftly will take reasonable measures to protect personal information from unauthorised access, disclosure, alteration or misuse.

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, legitimate business and dispute-resolution requirements, or applicable legal and regulatory requirements.

Where applicable under law, users may request access to, correction of or deletion of their personal information and may raise privacy-related grievances by contacting Shiftly through the contact details or support mechanism provided in the app or on Shiftly's website.

Location information used for attendance verification should be collected and processed only where reasonably necessary for Shiftly features such as check-in, check-out, geofencing, fraud prevention and shift verification.

By using Shiftly and providing information through the platform, you acknowledge the processing described in this Privacy Notice. Where applicable law requires consent for a particular processing activity, Shiftly will request that consent.

More detailed information regarding Shiftly's data practices may be provided through the complete Privacy Policy made available through the app or Shiftly website.